How We Work
A structured support process, from logging your request to resolving the issue and continuously monitoring your IT infrastructure.
Our Support Process
Request Logging
Support
Monitoring
Reporting
Support Request Logging & CRM
Every support request is logged in Target IT's CRM, providing a complete record of all actions taken. The system tracks support calls, remote and on-site support activities, as well as equipment monitoring tasks.
Remote Support
Prompt Remote Assistance
For issues that can be resolved remotely, our team provides technical assistance to address your request as quickly as possible.
- Every support activity logged in our CRM
- Support from a specialized technical team
On-Site Support
Technical Support at Your Premises
When an on-site visit is required, our technical team can provide support directly at your business premises.
- On-site technical support
- All activities logged in our CRM
Monthly Reports
Complete Overview of Support Activities
At the end of each month, you receive a consolidated report detailing all support activities carried out.
Support Hours Tracking
The report also provides a breakdown of the support hours used under your agreement or support package.
Technical Support
HOURLY BILLING
Flexible support billed by the hour, based on your business needs.
PREPAID SUPPORT HOURS
Purchase a predefined package of support hours in advance at a discounted overall rate.
MONTHLY BILLING
A fixed monthly service fee based on the agreed scope of support and service arrangement.